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Return Policy

Welcome to Prolightsounds. We aim to ensure your satisfaction with every purchase made through our platform. Our Return Policy outlines the guidelines and procedures for returning items purchased from our sellers.

  1. Eligibility for Returns
  • 1 Products Eligible for Returns:Most items purchased from Prolightsounds are eligible for return within 7 days from the date of delivery unless stated otherwise in the product listing.
  • 2 Condition of Items:To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging. Items showing signs of wear and tear, damage, or alterations may not be eligible for return.
  1. Initiation of Return
  • 1 Contact Seller: Buyers must contact the seller directly to initiate a return request. The seller's contact details can be found on the order details page.
  • 2 Return Authorization: Sellers reserve the right to approve or decline return requests based on their individual return policies.
  1. Return Process
  • 1 Return Shipping:Buyers are responsible for return shipping costs unless otherwise agreed upon with the seller. Items should be shipped using a trackable shipping service to ensure safe and documented delivery.
  • 2 Packaging:Items must be securely packaged to prevent damage during return transit. Original packaging materials should be used where possible.
  1. Refund or Exchange
  • 1 Refunds:Upon receiving the returned item in satisfactory condition, the seller will process the refund. Refunds will be issued to the original payment method used for the purchase. Processing times for refunds may vary.
  • 2 Exchange:Some sellers may offer exchanges for eligible items. Buyers should clarify exchange options with the seller during the return authorization process.
  1. Exceptions
  • 1 Non-returnable Items:Certain items, such as personalized or customized products, consumables, and items explicitly marked as non-returnable in the product listing, may not be eligible for return.
  • 2 Damaged or Defective Items:In the case of receiving damaged, defective, or incorrect items, buyers should contact the seller immediately to arrange for resolution.

6.1 Seller's Return Policy

Individual Seller Policies: Sellers may have their own specific return policies. Buyers should review the seller's return policy provided in the product listing for any additional or different terms.

  1. Policy Updates

Prolightsounds reserves the right to modify or update the Return Policy. Buyers are encouraged to review the policy periodically for any changes or amendments.

By making a purchase on Prolightsounds, buyers acknowledge their understanding and acceptance of this Return Policy.

For further assistance or inquiries regarding returns, please contact us for support.