Return & Return Policy PLS
At Prolightsounds, we pride ourselves on being a trusted marketplace that connects buyers and sellers of premium music and audio equipment. While we facilitate transactions and oversee the platform to ensure smooth operations, we do not directly sell, ship, or process returns for products. As a result, the return, exchange, and refund process is managed entirely by the sellers operating on our platform.
To ensure transparency and clarity, we have outlined the key aspects of our return policy:
Seller-Specific Return Policies
Each seller on Prolightsounds has their own policies regarding returns, exchanges, and refunds. These policies are determined by the seller and can vary between products or listings.
- We encourage you to thoroughly review the seller's return policy before completing your purchase. This information is typically available on the product listing page or can be requested directly from the seller via the Prolightsounds messaging system.
- Please note that some sellers may not accept returns, while others may have specific conditions, such as return time-frames, restocking fees, or original packaging requirements.
Return Eligibility and Conditions
Returns are accepted based on the seller's specific terms and conditions, which may include the following factors:
- Time-Frame: Many sellers have a return window (e.g., 7, 14, or 30 days) after delivery. Returns requested outside of this window may not be accepted.
- Condition: Returned items are typically required to be in their original, unused condition, including all packaging, manuals, and accessories.
- Product Type: Certain items, such as custom-made or clearance products, may not be eligible for returns.
- Restocking Fees: Some sellers may charge a restocking fee, which will be deducted from the refund amount.
How to Initiate a Return
If you wish to return a product, follow these steps:
- Log in to your Prolightsounds account and navigate to your order history.
- Use the platform's messaging system to contact the seller, providing your order details, the reason for return, and any supporting evidence, for example, pictures of defects or damage.
- The seller will guide you through their return process, including how to package the item, the return shipping address, and any labels that need to be included.
- Keep a record of your return shipment, including tracking numbers, to ensure the seller receives the item.
Prolightsounds Dispute Resolution
While Prolightsounds does not process returns of refunds directly, we are committed to ensuring that all sellers on our platform honor their stated policies. If you encounter issues during the return process, such as a seller refusing to respond or failing to adhere to their policy, our support team can step in to mediate.
- Submit a dispute through your Prolightsounds account, including all relevant communication and evidence.
- Our team will review the case and work with both parties to reach a fair resolution.
Refunds and Timelines
Refunds, if approved by the seller, will be processed based on their policy. The timeline for refunds may vary depending on the payment method and the seller's process. If a refund is delayed or not issued, you can escalate the matter to Prolightsounds for further assistance.
Prolightsounds Oversight and Accountability
We are committed to maintaining a high standard of trust and reliability on our platform. Sellers who fail to honour their return policies or act in bad faith may face penalties, including suspension or removal from Prolightsounds.
Need Help?
If you have any questions or need assistance during the return process, our dedicated customer support team is here to help. Contact us today.