FAQ - prolightsounds

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Prolightsounds Your Passion Our Equipment

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Help & FAQs

Ordering

You can easily place an order by browsing our products, adding items to your cart, and proceeding to checkout. Simply follow the prompts to complete your purchase.

If your order hasn't been processed or shipped, you can request changes or cancellations by contacting our support team. We recommend reaching out as soon as possible.

We accept major credit cards, including Visa, MasterCard, American Express, and more. We also partner with PayPal and major online payment services.

Yes, for bulk orders, please contact our sales team for available discounts and custom pricing.

Product availability is shown on the product page. If out of stock, an alert will appear, and you can choose to be notified when it's back.

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Shipping

We offer standard, expedited, and express shipping options. Select your preferred method at checkout.

Standard shipping takes 3 to 7 business days. Expedited options are available for faster delivery.

Yes, we offer international shipping to many countries. Rates and times vary by region.

Yes! We will provide a tracking number via email once your order ships.

Yes, expedited shipping is available for an additional fee. Same-day shipping is offered in select areas.

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Returns and Refunds

We offer a 30-day return policy for most items. Products must be in original condition and packaging.

To initiate a return, contact our support team with your order number and reason for the return.

If you receive a defective or damaged product, contact us within 7 days for a replacement or refund.

Refunds are processed within 5-7 days after we receive and inspect the item.

If you receive the wrong product, contact us immediately for a return and correct item shipment.

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Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.